Terms and Conditions
For general Terms and Conditions information, please refer to the original page here.
Services and Deliverables
Any and all services to be provided by Marketopia for the client are stated in the applicable agreement and/or contract between both parties, as well as in the production/creative brief.
The service aspects, along with the full payable amount and deposit costs, stated in the agreement/contract/production/creative brief must be fully acknowledged and agreed upon by both parties before any deposit is paid and before any type of production may start. The client is responsible for paying the deposit and full payable amount, along with any extra expenses, according to the aforementioned “Terms of Payment and Deposits” at the general Terms and Conditions page.
The agreement/contract between both parties is valid from the start of the date it is signed and shall continue until any and all services are completed, and the final product is deemed agreeable and satisfactory by the client. Please refer to the “Project Delays and Client Liability” portion of the general Terms and Conditions page for information on the client’s duties and responsibilities according to client feedback, unsatisfactory products and requests for edits.
The client is responsible for providing Marketopia with needed materials such as, but not limited to, data, and information about the client’s company. Written information and data must be provided in Word document or Google Drive document format. If the client has a predesigned Logo or design element(s), these logos and other design elements must be sent in their respective design format (.Ai, .PSD, etc.) If the client is unable to provide us with their logo in their respective and native design format, they must provide us with a high resolution substitute.
The client will be able to view the “rough cut” or “first draft” of the project as soon as it is available, the client is required and encouraged to provide feedback and comments on the draft. The draft is then finalized and the client will then be able to view, comment, and provide feedback yet again until the product is fully approved by both parties. Two sets of revisions and edits are included in the agreement/contract, subsequent revisions and edits are subject to an extra charge per revision and edit.
Project Duration and Delivery
Any estimate given to the client by Marketopia on the agreement/contract/production/creative brief regarding the project’s timeline, duration and estimate of competition are considered and understood by the client as an estimation. Marketopia will do its best, and produce every effort to make sure that projects are completed and approved by the client within the estimated duration, as long as there is clear communication, prompt payment and regular feedback from the client.
The client may come to our office to retrieve the project unless otherwise agreed upon. We are not responsible for any loss, damage or costs arising from the late, erroneous, or non-delivery of the product after it has been given to the client or assigned employee who retrieved it from our office. For any lost or broken projects, Marketopia will keep the data for a maximum time of a month. After said month, the project may be deleted.
Please refer to “Project Delays and Client Liability” for more information on the client’s responsibility regarding duration and approval.
Usage and Copyright
Marketopia asserts full rights over all produced items in any of our client-commissioned projects including, but not limited to, logos, slogans, written content. The client is granted a non-transferable, non-exclusive license to use and reproduce the deliverables, which is subject to
The client must not distribute, lend, resell, transfer, assign or sub license any deliverables to a third party, or allow any other third party to use it.
We retain the right to reproduce, publish and display the deliverables in portfolios, websites, in galleries, design periodicals, and other media or exhibits for the purposes of recognition of creative excellence or professional advancement, and to be credited with authorship of the deliverables in connection with such uses.
We assign this license to the client to use the complete project and deliverables in its completed and delivered form. We do not give permission for it to be changed, altered, edited, or used as part of any other production unless otherwise declared, agreed upon, and documented by both parties in writing.
The client is provided this license when the full payable amount and any extra expenses have been received in cash and/or cleared by our bank, and on the condition that the client is not in breach of anything stated in these terms and conditions in its entirety.